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BE INSPIRED FIBRES LTD

Privacy Policy

This privacy policy sets out how Be Inspired Fibres uses and protects any information that you provide, when you use this website.

Be Inspired Fibres is utterly committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

WHY WE NEED YOUR DATA AND WHAT WE USE IT FOR

Customers

We need your name and address to ship your order to you and your email address to contact you in the event of a query with your order and to notify you of when it has been fulfilled.

We need to hold onto your data to comply with tax laws in the UK. The legal bases for us holding this information is for the purpose of fulfilling a contract and as part of our legitimate business activities.

HOW LONG WE KEEP YOUR DATA

Customers

We are required under UK tax law to keep customers’ basic personal information for a minimum of 6 years after a transaction, after which time it will be destroyed. Your information we use for marketing will be retained until you notify us that you no longer wish to receive this information, at which point we will delete your data.

SECURITY

To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

COOKIES

Cookies are small files which are placed on your computer's hard drive. Cookies help this website to analyse traffic and visitors and help our site respond to you as an individual.

We occasionally use Google Analytics for a general overall picture of where users are located in the world, which pages they're looking at and which device they're accessing the website from.

THIRD PARTIES

We absolutely do not share your data with third parties unless:

  • we are obliged to for the day-to-day running of the business
  • to help us conduct marketing campaigns

We use iZettle as our online payment gateway and Selz as an e-commerce platform to process orders. You can find their privacy policy at https://www.izettle.com/.

YOUR RIGHTS

If at any point you believe the information we process on you is incorrect you can request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, please contact us.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office https://ico.org.uk/

CONTACT DETAILS

Email: [email protected]

Address: 30 Marchmont Road, Edinburgh, EH9 1HZ